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Hours of Operation / Must Know Info / Trip Charges / Payment / Cancellation / Reminders
Cross Town Pet Care, LLC is pleased to offer the following as a standard part of our dog grooming packages: If there is a service that you are looking for, and don't see it, please ask. It is most likely available.Shampoo & Conditioner: We only use the best all-natural shampoo and conditioner products that are available on the market. We choose not to charge extra for the conditioner. We feel it's too important to leave out. Our choices are made based on what your pet needs. For example, the more sensitive pups, would get a hypoallergenic shampoo. If they don't have any sensitivity issues we may opt to go with one of our many products such as Plumeria Shampoo, D-Limonade Shampoo, etc. If they do have skin issues and/or allergies we suggest that you upgrade your shampoo to one of our many fine specialty products. The Vita-Silk conditioner we use is PH Balanced, soothes dry and itchy skin, and leaves a lustrous shine as well as a fantastic scent! Facial Scrub: To give your pet that spa-like experience they deserve, two facials are included in all packages, free of charge. We carefully and lovingly scrub the face and neck areas at a minimum of two times. We use an all-natural hypoallergenic shampoo on the first facial and the second is the blueberry facial that has whitening and tear stain removal powers. Nails: Nails are filed with a dremel. A dremel is very similiar to "Peticure." Ears: Ears are cleaned and the hair is plucked, when needed. Drying the Coat: All packages except for the Easy Keeper Package include the blowing out and the drying of the coat. For those dogs that can't tolerate the dryer, or for those dogs getting the Easy Keeper Package, we will towel dry. Finishing Touches: So that your furry friend will smell as good as they look we use an all-natural cologne product with ingredients such as vanilla, grapefruit or ginger. They'll also look particularly cute with their new bandana. Please note, as part of our standard practices, we may opt not to use bows or similar products. This is to minimize the chance of your best friend snacking on them and avoiding a painful and expensive trip to the veterinarian's office. Alpha Dog Grooming Package:This package is for the top dogs! This is the Full Grooming Package plus extra pampering!* Teeth brushing * Your choice of shampoo * Nails filed with a dremel (just like Peticure) * Ears cleaned and plucked * Two hot baths * Two facials (2nd facial is the blueberry facial) * Conditioner treatment * Blowing out and drying of the coat (no kennel drying) * Brushing out of the coat * Sanitary areas maintained appropriately * Hair in between foot pads is shaved to appropriate length * Full hair cut (this includes a hair cut over the entire body). * All-natural cologne * Bandana Grooming charges, for a well maintained dog, start at: Monday-Friday: Rates start at $85
*Official grooming hours are 9-5 Monday through Friday. Weekend Appointments and Appointments prior to 9 am and after 5 pm Monday through Friday have a $10 add on charge. Top of Page "Itchy" Dog Grooming Package:This package is for those dogs who are battling our dreaded Florida Allergies or require shave downs! This is the Full Grooming Package plus allergy/itch control! This is for the dogs that need everything neatened up and our top allergy products to aid in their comfort and ideally "allergy recovery". We include the Micro-tex Medicated with odor control shampoo and we finish off your precious pup with the Micro-tex leave in anti-itch spray. Please note, this is the only product we use due to it's high success rates that is not all-natural, however they are environmentally friendly and cruelty free products.* Micro-tex Medicated with odor control shampoo (can substitute all-natural Tea Tree Shampoo) * Micro-tex leave in anti-itch spray (can substitute all-natural Tea Tree Oil Spray) * Nails filed with a dremel (just like Peticure) * Ears cleaned and plucked * Two hot baths * Two facials (2nd facial is the blueberry facial) * Conditioner treatment * Blowing out and drying of the coat (no kennel drying) * Brushing out of the coat * Sanitary areas maintained appropriately * Hair in between foot pads is shaved to appropriate length * Full hair cut (this includes a hair cut over the entire body) * All-natural cologne * Bandana Grooming charges, for a well maintained dog, start at: Monday-Friday: Rates start at $85 Monday-Friday: Rates start at $95 with the Pesticide & Odor Control Dip
*Official grooming hours are 9-5 Monday through Friday. Weekend Appointments and Appointments prior to 9 am and after 5 pm Monday through Friday have a $10 add on charge. **If your dog has fleas and/or ticks the Pesticide & Odor Control Dip will need to be added for an additional $10. If it is not added the Micro-tex will not be able to fully do it's job as your pup will still have to battle "allergy" issues associated with the nasty pests. It is also necessary/suggested that you then do several treatments in your house and yard by a professional Pest Control Company as well as flea and tick medication for your pup. Fleas and ticks are a constant battle, especially in Florida and should be taken seriously for your pups health and comfort as well as yours and your family. Top of Page "Full Service" Dog Grooming Package:This service is for the dogs that need everything neatened up.* Nails filed with a dremel (just like Peticure) * Ears cleaned and plucked * Two hot baths * Two facials (2nd facial is the blueberry facial) * Conditioner treatment * Blowing out and drying of the coat (no kennel drying) * Brushing out of the coat * Sanitary areas maintained appropriately * Hair in between foot pads is shaved to appropriate length * Full hair cut (this includes a hair cut over the entire body) * All-natural cologne * Bandana Grooming charges, for a well maintained dog, start at: Monday-Friday: Rates start at $75
*Official grooming hours are 9-5 Monday through Friday. Weekend Appointments and Appointments prior to 9 am and after 5 pm Monday through Friday have a $10 add on charge. Top of Page "Face, Feet and Tail Dog" Grooming Package:This grooming service would be the groom for the dogs that need just a little bit more maintenance then the "Easy Keeper" but yet don't quite need the full hair cut.* Nails filed with a dremel (just like Peticure) * Ears cleaned and plucked * Two hot baths * Two facials (2nd facial is the blueberry facial) * Conditioner treatment * Blowing out and drying of the coat (no kennel drying) * Brushing out of the coat * Sanitary areas maintained appropriately * Hair in between foot pads is shaved to appropriate length * Partial hair cut (this includes face, feet and tail) * All-natural cologne * Bandana Grooming charges, for a well maintained dog, start at: Monday-Friday: Rates start at $65
*Official grooming hours are 9-5 Monday through Friday. Weekend Appointments and Appointments prior to 9 am and after 5 pm Monday through Friday have a $10 add on charge. Top of Page "Easy Keeper" Dog Grooming Package:Don't forget your seemingly maintenance free dogs!!! Ear cleanliness and keeping a proper foot structure are two things commonly overlooked and yet are so important to your pets' health. This service is for the well maintained, short haired dogs. Exceptions might be made on a case by case basis.* Nails filed with a dremel (just like Peticure) * Ears cleaned and plucked * Two hot baths * Two facials (2nd facial is the blueberry facial) * Conditioner treatment * Towel Drying (You can add on blowing out and drying of the coat for $10 starting rate) * Brushing out of the coat * All-natural cologne * Bandana Grooming charges, for a well maintained dog, start at: Monday-Friday: Rates start at $55
*Official grooming hours are 9-5 Monday through Friday. Weekend Appointments and Appointments prior to 9 am and after 5 pm Monday through Friday have a $10 add on charge. Top of Page Additional Grooming Services:Deshedding Treatment: Keep the tumbleweeds under control! $10-$20 depending on condition and size of the animalDematting Charge: $10 and up depending on condition, size and temperament of the animal. In severely matted cases, only shave downs can be performed to spare your dog undue stress and cruelty. Blow Out & Dry Coat: Make your dog look like he's ready for the show ring! This treatment not only blow dries your dog's coat but also helps to remove the remaining dead hairs and undercoat that are ready to fall out onto your floor! $10 to $20 depending on condition, size & time spent. This service is automatically included in all packages except for the "Easy Keeper" Grooming Package. Please note, in most cases your pet will not be 100% dry, but close to it. Most pets do not wish to tolerate a dryer in their face and unless the hair cut requires completely dry hair we do not feel it is worth the stress to your animal to put them through it. Also, you do not want to chance overheating your pet as this can be very dangerous to their health. Teeth Brushing: We use all-natural tartar control toothpaste with ingredients such as tea tree oil and vanilla, and you get to keep the toothbrush. Toothpaste is all-natural. $10 To guarantee availability, this MUST be asked for when the appointment is made. Additional Baths: This charge only occurs if the dog needs additional baths beyond the first two that are included in the grooming packages or if additional baths beyond the two baths are requested. $5 each Specialty Shampoo provided by pet owner: Most specialty shampoos that we run across, when the directions are followed properly and in order for them to work effectively, require lengthy soaking times, typically between 10-15 minutes where as our specialty shampoos require 3 to 5 minutes of soaking time. Most of these specialty shampoos are also not meant to be used in the head area as they can burn their eyes; in these cases we will use our own eye friendly, tearless shampoos for the head area. We are happy to work with your shampoos, however we do charge for this due to the extra time involved in using them. $5 per application Whitening Shampoo Treatment: Mother Nature's best whitening ingredients will leave your pet sparkling! Requires and includes soaking time. Environmentally friendly and all-natural. $5 per application Oatmeal Shampoo: Oatcare Shampoo is formulated with colloidal oatmeal to aid the treatment of dry, itchy, irritated skin. These skin conditions may be caused by fleas, steroid treatments, and allergies. Colloidal oatmeal is an anti-pruritic skin protectant, a natural source of whole vegetable protein which leaves the coat smooth and soft to the touch. This shampoo is completely hypo-allergenic, non-alcohol, safe for puppies and kittens over 6 weeks of age. Environmentally friendly and all-natural. $5 per application Medicated Tea Tree Oil Shampoo Treatment: Tea Tree Oil Shampoo is formulated with oil distilled from the leaves of the Tea Tree which produces oil as a natural defense against destructive pests. Tea Tree Oil is highly regarded as a natural, non-toxic, non-irritating, broad spectrum germicide and fungicide with exceptional microbial activity against bacteria and as a topical antiseptic and mild local anesthetic for treatment of cuts, abrasions, skin infections, insect bites, flea bite dermatitis, boils, etc. Tea Tree Oil, Medicated Shampoo is a premium medicated shampoo while being all-natural. Requires and includes soaking time. Environmentally friendly and all-natural. $10 per application Micro-tex Medicated, Odor Control Shampoo by Eqyss: Anti-Itch formula Micro-Tek Medicated Shampoo is dubbed as the fastest acting, most effective skin problem shampoo ever developed! It aids in the control of skin problems upon contact, using a trademarked formula developed from NASA research on the decontamination of astronauts. Combines anti-bacterial, anti-fungal, anti-microbial ingredients to create the healthiest environment for healing. Minimizes skin problems caused by fungus and bacteria such as: flea dermatitis, seborrhea, hot spots and dry itchy skin. Controls dry flaky skin conditions. Accelerates healing. Helps eliminate pet odors too! Requires and includes soaking time. Environmentally friendly and cruelty free. $10 per application Tea Tree Oil Concentrate Treatment: Tea Tree Oil Spray is formulated with oil distilled from the leaves of the Tea Tree which stores oil as a natural defense against destructive pests. Tea Tree Oil is highly regarded as a natural, non-toxic, non-irritating, broad spectrum germicide and fungicide with exceptional microbial activity against bacteria and as a topical antiseptic and mild local anesthetic for treatment of cuts, abrasions, skin infections, insect bites, flea bite dermatitis, boils, etc. Environmentally friendly and all-natural. $5.00 Micro-tex Leave In Spray: Helps to stop biting, licking and itching INSTANTLY! A fast acting, anti-microbial spray that minimizes skin problems on contact. Provides leave on protection which continues to work for over 24 hours. Promotes healthy skin and coat while adding protein to strengthen damaged areas. This formula offers leave on protection to the damaged areas. Will not burn or hurt open wounds. Non-steroidal. NON-TOXIC. For best results, use with Micro-Tek Medicated Shampoo. Environmentally friendly and cruelty free. $5.00 Micro-tex Megatex Spot Treatment: This advanced formula corrects the structure of weakened, dry damaged coats and paw pads by accelerating healthy re-growth. Mega-Tek binds protein to the coat, returning elasticity and restoring strength, removing damaging toxins, medications and chemical residues. Mega-Tex stimulates hair re-growth on hot spots and helps to repair cracked paw pads. Environmentally friendly and cruelty free. $5.00 Conditioner Treatment: Vita-Silk Conditioner is a superior silk protein enriched deep re-moisturizing conditioner. It penetrates coat and skin with shine enhancing vitamins designed for prolonged hair growth and restructuring. Vita-Silk is pH balanced with no added silicone or alcohol. This vitamin based conditioner replenishes the skin allowing it to retain a moisture barrier, and is an effective treatment for dry, itchy skin associated with allergies or dandruff related problems. Environmentally friendly and all-natural. Included in all grooming packages $10 Value Blueberry Facial: This mild, lightly foaming facial cleanser soothes and balances. It has a natural exfoliating activity and is slightly hydrating. The refreshing blend of vanilla and blueberry helps to effectively remove dirt and tear stains and will not sting your pet's eyes. Environmentally friendly and all-natural. Included in all grooming packages $10 Value Pesticide Dip and Deodorizer: This all-natural orange based product will send fleas packing! D-Limonade Dip is a safe, natural alternative to pesticide dips, and is formulated with citrus and herbal oils and as an added bonus helps to deodorize the coat, leaving the coat with a fresh, clean scent. This dip is completely biodegradable and safe for the environment. Please note, if your dog has what we judge as a moderate to excessive amount of fleas this will be automatically added to your grooming package. Requires and includes soaking time and "debugging" the truck. Environmentally friendly and all-natural. $10 to $15 per application Anal Gland Expression: We do not encourage this service as we are pet groomers, not health professionals/veterinarians. There are health issues associated with anal gland expression and for this reason we prefer you have your vet perform this duty. Anal gland expression should theoretically be a normal/natural process while healthy pets defecate. Please go to the Anal Gland Expression article for more information. Anal Gland Information. $10 Nail Trimming: We have found that sometimes there are additional dogs in the household that people want only the nails trimmed up. Once you meet the minimum charge requirement we will be glad to help you out. We use a dremel to trim and file the nails. $20 to $30 per dog depending on size and behavior. Additional charges for behavioral issues. Subject to additional restrictions, such as time. Top of Page Please Note:Your pet's well-being always comes first. In the event that the animal can not tolerate all or part of our grooming services that you've requested, we'll stop. We're sorry that we will not be able to reduce our prices in those circumstances Must Know Information: All animals MUST be up to date on rabies vaccination. First time customers must provide a copy of their pet's vaccination certificate including vet's contact information. These records may be confirmed with the veterinarian's office prior to the first appointment and are updated on an annual basis. *Call for individual price quotes and appointment times. *ALL QUOTES, INFORMATION ON ANY CROSS TOWN PET CARE, LLC WEBSITE OR MARKETING MATERIALS SUCH AS MAILING CAMPAIGNS, BROCHURES, CARDS OR MAGNETS SUBJECT TO CHANGE & PRICES SUBJECT TO CHANGE AND DEPENDENT ON SERVICES PROVIDED, TIME SPENT, BREED, BEHAVIOR OF ANIMAL AND CONDITION OF ANIMAL. Prices will not be final until the end of the grooming appointment. Trip Charges and Minimum Appointment Charges:The first thirty miles round trip are complimentary if we are already in the same area.Due to the current costs of gas and the time involved on the road to longer destinations, a trip charge after thirty miles round trip is added to the overall costs. The approximate home base/starting point is at the intersection of Interstate 75 and Route 60. We book appointments according to the areas people live in and in most cases only go to one area per day. However, if we are already in your area or not in your area and have to travel farther to get to you, you will receive lower or higher trip charges according to the actual mileage covered . After the first thirty miles round trip, a charge of $1.00 per mile will be added to the overall charges. Toll charges and parking charges, when applicable will be added to the overall charges. The mileage charge and complimentary mileage amount is subject to change dependent on market conditions. Our goal is to be as fair as possible. In order to keep or costs and trip charges/gas costs down, we do our best to schedule appointments according to the areas you live in. We are happy to offer services costing below $75. However, in order to accommodate for the price of gas and the costs associated with a high-end mobile grooming facility, there is a minimum charge of $75-$85 per appointment. Payment Policy:At this time we are only accepting cash or checks; www.paypal.com is an acceptable form of payment only with prior approval.Cancellation Policy:All cancellations/reschedules must be called or emailed in 48 BUSINESS HOURS prior to appointment time. Business Hours defined as Monday 7:00 AM through Friday 7 PM, holidays and weekends excluded. (For example, if you have an appointment on Monday at 7 AM for one dog, you need to call in by Wednesday at 7 PM. If you have an appointment on Friday at 7 PM for one dog you need to call us by Wednesday at 7 PM). There are NO exceptions we have a very busy grooming schedule and therefore very little time left over for office work; this is a business and needs to be respected as such so therefore you will be charged the starting rate for all animals scheduled for any missed/rescheduled/canceled appointments or any appointment that has been canceled within the cancellation period of your reserved time. Please understand that Cross Town Pet Care, LLC needs advanced notice to rebook times that have been canceled/missed/rescheduled. Once you are an established client, we can also arrange for a way to access the pups in the event you can not be there. We suggest real estate locks which can be purchased at Home Depot or other hardware stores. Please also understand if you repeatedly cancel or miss appointments we will be forced to only fill you in last minute cancellations or we will no longer book you appointments and we will have to ask you to go elsewhere. This is a business and we can not afford to have open spots due to last minute changes. If you have more then one dog scheduled we need more then the 48 business hours to reschedule those slots. In the case of more then one dog the cancellation period is 72 business hours (3 business days). If you have 3 or more dogs the cancellation period is 96 business hours (4 business days). Thank you for understanding and we also understand that OCCASIONALLY emergencies come up and we will judge each situation on a case by case basis.Hours of Operation:Mobile grooming appointments are offered Monday through Sunday. We are closed annually for 2 weeks in mid-June (approximately June 10-24) and Christmas Eve Day through the day after New Years Day. We also close during all other major holidays and for safety around Halloween and Gasparilla. All services; online store, mobile grooming and the office will be completely shut down during those time periods and will resume once we are back from our vacation. Phone Calls and emails are checked a minimum of once daily Tuesday-Friday, however typically more, and returned as promptly as possible Tuesday-Friday. Evening appointments (any grooming being done after 5:00 pm) and before hours (any grooming being done prior to 9:00 am) are available for a $10 add on charge ($85 minimum, instead of $75). Saturday and Sunday appointments are available with a $10 add on charge ($85 minimum instead of $75). No discounts, gift certificates, coupons, etc. apply on weekends or after or before hours appointments.Appointment Arrival Time and Length of Appointments:Allow for a 30 minute window prior to and after the scheduled appointment time. If we are running ahead or behind by approximately 30 minutes or more, we will call, email or text you. Please make sure that your dogs have already been out and are ready for us, as we have a tightly scheduled day. On average, appointments take an hour to an hour and a half for a well-maintained dog. The bigger and/or longer coated or matted the dog is, the more time it will take.Appointment Reminders and a Reminder for Your Next Groom is Due:Appointment reminders are only sent out as a courtesy to those that have provided a valid email address on the Agreement to Provide Services Contract. We do not call you or mail out via the US Post office appointment reminders. If you have not provided a valid email address or do not have one please be sure to mark your calendar as you are ultimately responsible for remembering and keeping your appointment date. The cancellation policy is in effect for all appointments made. If you are not on our annual schedule rotation, it is suggested that you are added to it and at the very least that you immediately rebook your next appointment at the end or your current appointment as we are typically booked out a minimum of four to six weeks with the entire year being 90-100% full. By making your next appointment or being on a regular rotating schedule you can avoid the wait, and the dreaded phone and email "tag". On average dogs should be fully groomed a minimum of every 4-6 weeks. Some have their dogs groomed as much as once per week. If your dog has a longer coat, they should be combed out to the skin several times per week to prevent matting. Keep in mind that ears and nails should be maintained on a monthly minimum basis or more in some cases regardless of whether or not you have a groomer or veterinarian assist you. Please make sure that you are properly educated before proceeding with ear and nail maintenance as to not do any damage to your pet or do anything to create a negative experience.Matting:If you have allowed your dog's coat to get badly matted, we will perform a shave down. This is to spare your dog the unnecessary stress, cruelty and pain associated with dematting. Please remember, it is your responsibility as a pet owner to keep your dog mat free. Do not blame the groomer when a shave down must be performed. If you can not comb through your pet's entire coat, you most likely have a matted pet.Read More about matting |
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